Frequently asked questions
- How long is the delivery time?
Finished jewelry is normally shipped within 1-3 days of ordering.
Jewelry made to order is normally shipped within 3-6 days.
ATTENTION! Orders placed on weekends are shipped the following Monday at the earliest.
For orders from Sweden: It takes approximately 1-2 working days to receive your order from the day we have sent your order.
For orders from other EU countries: It can take up to 14 working days to receive your package after we send it. You can track your package via the tracking number that you receive when we ship your order.
Shipping is SEK 63 for orders from the EU. We charge Swedish VAT 25% for EU orders. The package is sent as registered letter Postnord.
- Do you sell outside of Sweden?
Yes, we sell to customers in Sweden and in EU countries but not outside the EU.
- What are the shipping costs?
Free in Sweden.
- Which payment methods can I use to pay for my order?
Klarna, Visa, Mastercard, Maestro.
- Can I pay against invoice?
Yes, through Klarna. You check out as usual and choose to pay with Klarna invoice.
- I have a nickel allergy, is Alvalyster's jewelry safe for me to use?
Yes, I use nickel-free silver when making the jewelry.
- What length of necklace should I choose?
It's a matter of taste but the taller and bigger you are, the shorter the necklace feels. Avoid the pendant ending up on the upper edge of the top or in the middle of the bust. To find out which necklace length fits, you can measure around your neck with a thread so that the thread sits where you like to wear your necklace. If you are going to buy a gift and you don't know the recipient's neck measurement, the safest option is to choose a 45 cm or 50 cm long chain, alternatively a 42 cm chain at the same time as buying an extension chain so that the recipient can adjust the length of the necklace himself. You can find the available extension chains here .
- How do I take care of my jewelry? How do I polish them?
Please read our care advice here .