Terms of purchase

1. About Alvalyster

Alvalyster is a sole proprietorship and is based in Uppsala, Sweden.

If you wish to get in touch with us, send an email to info@alvalyster.se with your case and your contact details and we will hear from you shortly.

2. Order

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is an error in the order confirmation, you must immediately contact us via e-mail to info@alvalyster.se.

3. Delivery and Shipping

Right now we only sell to customers who live in Sweden and other EU countries.

Finished jewelry is normally shipped within 1-3 days of ordering.

Jewelry made to order is normally shipped within 3-6 days.

ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.

If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: info@alvalyster.se.

For orders from Sweden : It takes approximately 1-2 working days to receive your order from the day we have sent your order.

Free shipping for all customers in Sweden regardless of how much you buy. All orders under SEK 848 are sent with Postnord as first class registered letter. Orders from 849 are sent as registered mail. In both cases, the package is trackable.

For orders from other EU countries: It can take up to 14 working days to receive your package after we send it. You can track your package via the tracking number that you receive when we ship your order.

Shipping is SEK 63 for orders from the EU. We charge Swedish VAT 25% for EU orders. The package is sent as registered letter Postnord.

4. Prices

All prices in the store are stated in SEK and all prices include 25% VAT.

We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

  1. When exercising your right of withdrawal:
    • You must first email us about the products you are returning. You must enter the order number, the reason for the return, your contact details,
    • If you paid with Klarna, you must report the return to Klarna by logging into Klarna before sending your product back.
    • You should immediately and at the latest within the statutory 14 days after return the products to us.
    • You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged so that no damage occurs. Original packaging (so the jewelery box and possibly the cotton bag must be included).
    • The return is sent to the address you receive after you emailed us about the jewelry you want to return.
    • From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product. It takes a maximum of 14 working days to be refunded after we received the product back.
  2. The right of withdrawal does not apply if:
    • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
    • Jewelry that has been sealed (sealed/labeled) and where the seal has been broken by you

For more on the statutory right of withdrawal, see here .

6. Claims and complaints

We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

  1. How do you proceed with a complaint?
    • Any errors and defects must always be reported to info@alvalyster.se, where you state your name, address, e-mail address, order number and a description of the error.
    • If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
    • We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

7. Limitation of Liability

We take no responsibility for indirect damages that may occur due to the product.

We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.

We are not responsible for changes to the product that occur due to incorrect handling/accidents.

8. Product Information

We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

9. Information about Cookies

According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.

10. Personal data

By shopping at Alvalyster, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.

Alvalyster is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

  1. What is personal data?
    • Personal data is all information that can be directly or indirectly attributed to a natural person.

  2. What information do we store?
    • In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
    • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

  3. Legal basis
    • In connection with a purchase, your personal data is processed to complete the agreement with you.
    • Marketing, campaigns and similar mailings take place with your consent.

  4. What information is shared and for what purpose?
    • Payment provider
      When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.

      The payment providers (payment services) we use are: Klarna , Visa, Mastercard, Maestro.

    • Freight company
      In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.

      The shipping companies we cooperate with are: Postnord .

  5. The right of access
    • You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.

  6. Right to rectification
    • You have the right to ask us to update incorrect information or supplement information that is incomplete.

  7. The right to be forgotten
    • You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).

  8. Responsible for data protection
    • Alvalyster is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

  9. This is how we protect your personal data
    • We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.

11. Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.